RETURNS & EXCHANGE POLICY

If you are not 100% satisfied with your purchase, you can return your goods for whatever reason, provided we get them back within 21 days and in perfect original saleable condition with the original packaging.

Please note for personalised items we cannot offer an exchange or return policy as the item has been customised specifically for you, unless there is an evident production fault with the item.

We offer a refund or exchange service, but we can't refund your original or return postage costs if you have simply changed your mind.

We advise keeping your goods in their original packaging while you make your mind up to prevent any accidental damage.

We do not accept returns on gift cards.


How to return or exchange products:

Please email us at:

customerservice@patchytiger.com

State your name, email address, the item you wish to return, the reason for return and if you want a refund or exchange. We will email you back with the return address.

Please post your goods back to us within 21 days of your order arriving with you, including your name and returns code within the parcel.

The items must be sent back unworn, in saleable condition with their original tags and packaging.

All items returned to us are at your own risk and expense, so we recommend using a recorded service. 


REFUNDS
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item and whether your refund has been approved or rejected. 
If approved, your refund will be processed and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. 

SALE ITEMS
Only full-priced items may be refunded. Unfortunately sale items cannot be refunded and we will offer a credit note to the same value instead.

EXCHANGES
We only replace items if they are defective or damaged or if you require a different size of clothing. We will advise you if the item you wish to exchange for is available, in the case that it is not available, we will issue a refund.

 

Once your refund is actioned by us, please allow 3-5 working days for the funds to be available again in your account.

Thank you